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Support

Expert support, when it matters most.

Need assistance or have a question? RGB Spectrum’s technical support team is here to help — troubleshooting, training, firmware, and documentation, with live chat and phone support when you need a person. Reach us using the options below.

Submit a Request Visit Partner Portal

Submit a Support Request

Support Options

OPEN A SUPPORT TICKET

Fill out the Support Request form on this page or email: tech@rgb.com

PHONE SUPPORT

Call: 1-510-814-7000, Option 1

Please see our Terms and Conditions for On-Site Support and Dedicated Phone Support.

More Resources

PARTNER PORTAL

Integrators, reps, consultants, dealers, and qualified end users can find the latest resources in our Partner Portal.

  • Firmware Downloads
  • User Reference Guides
  • Technical Documention
  • And more!

VISIT PARTNER PORTAL

RGB eLEARNING & TRAINING

RGB Spectrum offers comprehensive product training courses for customers, installers, system integrators, dealers, and industry consultants.

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LEGACY PRODUCT SUPPORT

Select from this list to get information and documentation for past products.