Overview
Ventura County Fire Communications Center (FCC) is the county’s regional fire, rescue, and Emergency Medical Services (EMS) 911 Call and Dispatch Center. It is also the secondary PSAP (Public Safety Answering Point) for Ventura County. It is responsible for assigning the closest available resource to fire and medical calls, to ensure that citizens receive fast, efficient, and high-quality service.
Challenge
Before the upgrade, the facility used four video projectors that could display only four at a time out of a possible 12 data sources. The lack of vital data and visuals made the roles of dispatchers difficult
Solution
Using RGB Spectrum’s Galileo video wall processor, FCC dispatchers and management staff can get a complete picture of what’s happening around the community and how to effectively manage security and safety issues.
